COVID-19 Community Services Industry Noticeboard

TasCOSS invites community sector organisations to make a contribution to the COVID-19 Community Services Industry Noticeboard.

The online noticeboard will assist fellow community service organisations and members of the public accessing the services we provide to keep up to date with changes to service arrangements and closures due to the increasing precautions taken in response to COVID-19.

If you wish to have the organisation you represent listed on this page, please provide details in the comment box below.


26TEN — Adult Literacy and Numeracy

The 26TEN team is still at work and here to answer questions about our services. You can contact us at email@26ten.tas.gov.au.

The 26TEN helpline is still operating. 26TEN’s helpline (1300 00 2610) is still being answered by our trained educators. We encourage you to take that first step.

Libraries Tasmania Literacy Service

While all Libraries Tasmania sites are temporarily closed to the public until further notice anyone interested in getting help with reading, writing or mathematics can still talk to a literacy coordinator. They can provide information and help people be prepared when normal services start again. Call 1300 00 2610 or email email@26ten.tas.gov.au.

Current Literacy Students and Volunteers

Literacy coordinators are contacting their students and making arrangements for this period. Libraries Tasmania has a link to online activities for adults wanting to build their literacy and numeracy skills (go to the bottom of the page).

26Ten Workshops

All 26TEN workshops are currently suspended. You can continue to access plain English tools and the 26TEN Chat tools on our website.
We are looking at options for online/virtual delivery of workshops, so keep your eye on our workshop page for updates.

From the 26TEN Team

Remember we are here if you want to get in touch. We are sending our best wishes to our 26TEN community and look forward to continuing working with you to lift literacy and numeracy in Tasmania.

Bethlehem House Tasmania

Bethlehem House Tasmania is continuing to provide essential support services to homeless residents and NDIS participants in our care.

Our service is not available to non-residents. There will be no intake assessments until further notice as our rooms are full.

Case management services will be provided on a non-face-to-face model, with appropriate protection and hygiene measures in place in the house.

Many of our staff are working from home or working in isolation. There is still a full meals service in house for our residents but we are no longer able to provide meals for non-resident homeless men.

External service providers are continuing to provide tele-appointments for our clients.

People wishing to contact us should continue to use the phone number (03) 6234 4594.

CatholicCare Tasmania

CatholicCare Tasmania will remain open during the COVID-19 pandemic, in line with government guidelines.

CatholicCare Tasmania offices in Hobart, Launceston, Devonport and Burnie will remain open from 9am to 5pm Monday to Friday until further notice. Reception staff will divert phone calls to other staff working from home who can answer questions and provide services over the phone.

We are committed to keep our services operating, as far as is practical and within our control. To achieve this, we are taking advice from government organisations, noting this may require consideration of how we deliver certain aspects of our services.

We continue to offer a range of professional services and programs including emergency relief, family and domestic violence support, counselling, multicultural support and housing support.

Key areas of support for families, children, individuals and couples include:

  • Counselling support for people experiencing social isolation and issues such as trauma, family violence, relationship breakdown, managing children’s behaviour.
  • Emergency Relief.
  • Specific support for people experiencing family and domestic violence through SafeChoices: 1800 806 189.
  • Housing, and housing support through Housing Connect: 1800 800 588.
  • Centacare Evolve Housing tenancy support: (03) 6173 0060. Centacare Evolve Housing Bridgewater Office will remain open from 9am to 4:45pm (Monday to Friday).

New and existing clients are welcome to contact CatholicCare by phone on freecall 1800 819 447 or via the CatholicCare Tasmania website: catholicaretas.org.au.

Child Health Association Tasmania (CHAT)

CHAT are working to keep Tasmanian families connected, supported and playing. We know that there will be significant issues for families in the coming weeks and months that fall outside our remit. However, what we are trying to do is provide platforms for families to still come together, debrief, access support and direction and to not lose that social connection that they had through our physical services when they were open. We have a number of initiatives underway, take a look at our latest newsletter.

We are really happy to collaborate with other organisations who may wish to provide information to families. It is such a challenging time and we will be listening to what we are hearing from parents and adjusting services as best we can to suit needs.

For more information, please contact seo@chatas.com.au.

Circular Head Aboriginal Corporation

Due to the COVID-19, we are adjusting our practices to minimise the impact of the virus to our elderly and our vulnerable consumers within our community.

Management and staff are keeping up-to-date with following the Australian, Tasmanian Government and Department Of Health instructions:

  • We are working from home where it is possible.
  • We are still operating the organisation, front door is locked, but we will accept clients in the door after a health questionnaires is performed outside the building, We encourage consumers to ring prior to coming to the building.
  • We are conducting all referrals and assessments via phone, whilst keeping regular contact with existing consumers also via phone.
  • We adjusted office space to suit social distancing rules.
  • We have postponed our weekly Meal at Centre and closed our Day Centre doors, also any future information sessions and group activities until further notice.
  • We have reduced our Individual Social Support, Assessment, Case Management, Client Coordination to via phone.
  • We are still at this stage providing essential medical transports and Home Maintenance service, and Advocacy via teleconferencing and phone.
  • We have implemented policy and procedure for social distancing, hygiene, hand washing and respiratory etiquette to staff and consumers.
  • We have implemented a medical transport procedure to minimise risk to staff and consumers.
  • Our team is encouraged to stay at home when unwell and sending them home if they have signs of being unwell.

If you have any enquiries, please contact chac.reception@chac.com.au or (03) 6452 1287.

Communities Tasmania

Communities Tasmania delivers, supports and funds a range of services, programs and events. Due to the novel COVID-19 response, a number of activities have been disrupted, postponed or cancelled.

Updates on services delivered by Housing Tasmania, Disability and Community Services and Children and Youth Services are available here.

All non-essential public gatherings have been suspended indefinitely to reduce the risk of spreading COVID-19. This includes numerous events funded through Communities, Sport and Recreation.

Please note the information provided may be subject to change.

For the latest health advice, and Tasmanian Government information and resources about COVID-19, visit: coronavirus.tas.gov.au.

Council on the Aging (COTA) Tasmania

The team at COTA Tasmania are moving to a work from home arrangement from Tuesday 24 March. We are making this move to support our community effort to manage the impact of COVID-19.

You can still contact us and we are keen to hear from you!

We will still be contactable by email:

If you have an emergency or cannot contact us by email please call 0448 281 897. If we are on another call please leave a message and your number and we will get back to you.

Other useful contacts:

Stay connected:

We are all experiencing challenging times that are changing rapidly. Please follow the advice provided by government to reduce the spread of this virus. Working together, supporting one another, showing kindness and staying in touch will be extremely important over the coming weeks and months.

Door of Hope

Door of Hope run an emergency food assistance program. Due to the current conditions our reception area is closed but the office phone number for any enquiries is still the same: (03) 6344 8450.

For all enquiries regarding food assistance the number to call is (03) 6344 8846. Otherwise, please email jo.kemp@door-of-hope.org to arrange an appointment time.

Drug Education Network (DEN)

Similarly to other community and AOD sector services, DEN are implementing changes to the way we work. DEN is committed to keeping our staff healthy, so that we can continue to provide our much-needed service during these challenging times, just in a different way.

This includes:

  • DEN is committed to serving the Tasmanian community during this challenging time and will continue to make available information and resources via our 1300 369 319 number. This information and resource telephone line will remain fully operational and be responded to by rostered staff.
  • All meetings with external stakeholders are now virtual or via telephone conference.
  • DEN will have a skeleton staff in both offices but will be conducting business behind closed doors with strict social distancing and hygiene processes in place.
  • The majority of the DEN team are transitioning to working from home, and internal meetings and discussions will move to online platforms and via telephone.
  • All training sessions have been rescheduled or cancelled. We will be investigating ways to provide this support as we move forward via online platforms.

DEN will remain agile and responsive to community needs as we all navigate the next few months. Support is available for AOD services moving to telephone support with our DEN and other evidenced informed resources that can complement online/telephone support. Let us know how we can support you.

DEN will continue to make progress with the AOD Peer Workforce project, DEN discussion papers and prepare for the training sessions and other commitments rescheduled for the future.

Engender Equality

Engender Equality provides support to people who are experiencing or have experienced family violence. We work from three locations across the whole state.

All Engender Equality counselling and support is available via phone and video. If people are unsure about video platforms and would like to set up Skype we are available to gently talk people through creating an account and getting family with how it works. We are encouraging people to embrace technological ways of keeping connected.

We encourage people to use our phone and video services, however if there is a barrier to doing this (safety or otherwise) we are able to meet in person.

We also encourage people to check in with us via SMS on 0488 863 187. We are happy for people we know to send us “hello” messages and also for people with no other way to seek safety to send us messages so we can help with safety planning.

More details about phone and video counselling can be found here, at engenderequality.org.au/services/online-services.

Epilepsy Tasmania

In line with Federal and State Government recommendations, Epilepsy Tasmania staff are now working from home in order to reduce the spread of COVID-19 within Tasmania.

Please be reassured that we are still here — on the phone, on Facebook, on our website, on video chat and on Epilepsy Connect.

Don’t be shy — we have time for you and no issue is too small.

For more information, please contact wendy.groot@epilepsytasmania.org.au.

George Town Neighbourhood House

The front door to our organisation has been locked. We are providing a range of services to the community that include.

Services available over the phone:

  • Advocacy and referrals
  • No Interest Loans
  • Centrelink payments applications

Services onsite:

  • Monday Fresh Food box program in partnership with Loaves and Fishes
  • Daily Emergency Relief Food boxes program
  • Bread run fortnightly in partnership with Banjos Bakery
  • Daily Community Food Pantry in partnership with Food Bank
  • Garden Produce Sales on Monday, Wednesday and Friday

Visiting Services still providing face to face services:

  • Anglicare (some services)
  • Adult Community Mental Health Services (North)

Social Media Activities:

  • Friday Bingo via Facebook Messenger app
  • Daily Trivia competition via Facebook

Case by case bases:

  • Pending the need and availability of staff and volunteers limited support services can be made available

For more information, please contact simone.lowe@gtnh.org.au.

Hobart City Mission

HCM have made changes to a number of their services, including moving to online and phone operation for some programs.

Safe Night Space is still open every night with very stringent cleaning procedures and social distancing practices enforced.

Please go to the HCM website or call (03) 6215 4200 to find updates on specific HCM services.

Health Consumers Tasmania

On behalf of patients, carers and our many communities, Health Consumers Tasmania wish to acknowledge our state’s health workforce as it prepares to care for us through these uncertain times.

Those of us who are frail or have chronic conditions are naturally anxious, as are those of us who care for vulnerable family and friends. We can only imagine what all health staff must be feeling as they not only care for their children, partners and elderly parents, but also put themselves potentially at risk on the front line to care for us.

To all those in the health industry, from General Practice through to those working in hospitals and all those working behind the scenes, we acknowledge that you are already working under severe duress and that this may get worse before it gets better. We thank you for your ongoing commitment and support to all Tasmanians during these uncertain times.

Our sincerest good wishes over the coming months.

Hobart Community Legal Service (HCLS)

HCLS offices in Hobart and Bridgewater are now closed to the general public, however people can obtain legal advice by phoning us.

  • Hobart Office: (03) 6223 2500
  • Bridgewater Office: (03) 6263 4755

HCLS has cancelled our Evening Information Clinics we hold every Monday and Wednesday evenings at 6pm until at least Easter. We will reassess the situation after Easter.

However, people have the option of phoning and we will provide information/advice over the phone. There is a phone number on the door for people to call if they feel they have an urgent matter otherwise we are directing them to call the Hobart Office the next day on (03) 6223 2500.

We are only seeing people who have an appointment with us when their matter can not be dealt with over the phone and advice of how to access our offices will be given when the appointment is made.

We have stopped all outreach at this stage. We are still representing people who have minor matters in the Magistrates Court and our Magistrates Court Duty Lawyer Service is continuing at this stage.

For more information, please contact jane@hobartlegal.org.au.

Holyoake Tasmania Inc

Holyoake is committed to keeping our staff and clients safe during these challenging times.

In order to minimize the spread of COVID-19 in the community, Holyoake will not be providing face to face counselling sessions until further notice.

Our experienced counsellors are still here to help and support you, just in a different way. Our specialist drug and alcohol counselling services are still available via telephone and online.

We recognise that people are living through strange and uncertain times. Feelings of fear and anxiety within the community are elevated. Some people turn to alcohol or other drugs in order to feel better. We understand that and we are here to provide you with other strategies to help you get through this.

If you would like to make an appointment to talk to one of our highly experienced counsellors, please call (03) 6224 1777.

We are here for you and we can help.

Hospice Volunteers South Tas (Hospice Volunteers)

HOSPICE VOLUNTEERS in southern Tasmania extends its heartfelt care and concern to everyone in our community. We send a special message of support to our patients and families, and to all those feeling vulnerable in the face of the COVID-19 pandemic.

HOSPICE VOLUNTEERS is continuing to offer telephone support to existing community patients, families and carers, and to clients of the Walking Through Grief bereavement support program.

Our caring professional team can be contacted via (03) 6224 3808. Health professionals can continue to contact us via usual channels.

All face-to-face community (in-home) and hospital-based volunteer services are currently suspended. We are not able to receive new referrals or offer volunteer training at this time.

Face-to-face services will resume when it is safe and appropriate to do so, and in line with public health advice.

HOSPICE VOLUNTEERS would like to thank the community for its remarkable response in working together to support those whose needs are greatest. We recognise the many strengths of our diverse community and will continue to explore ways of working together.

We are with you.

Launceston Benevolent Society

The Launceston Benevolent Society is continuing to provide emergency food relief under modified arrangements in response to COVID-19

As of 23 March 2020 we have suspended face-to-face interviews and moved to phone interviews to assess client needs. Clients can collect their pre-ordered emergency food relief package from our roller door entrance at 5 Innocent Street, Kings Meadows, TAS, 7249 without entering the building. Social distancing and all government recommended health and hygiene measures have been put in place.

Unfortunately, we have had to suspend our clothing, furniture and household goods services and we are only accepting food and monetary donations at this time so we can focus on emergency food relief.

For more information, please contact benevolentsociety@bigpond.com.

Launceston Community Legal Centre (LCLC)

LCLC is painfully aware that we here in Tasmania, and the rest of the world, are experiencing a global pandemic with COVID-19. The evidence is that social distancing is the best way to slow the spread of the infection and flatten the curve.

All aspects of life are affected, including work and social/cultural events. There has been a range of announcements about the level of health risk and the steps required to address that risk. LCLC has been closely monitoring the situation and developing contingency plans to help contain the spread of the virus.

In light of that, and in the interests of public health, LCLC has made some changes to its current services.

Effective immediately:

  • All legal assistance will be be provided by telephone appointment only — you will be informed of how to provide us with your documents when you book;
  • All Outreach appointments/services will also be conducted via telephone — solicitors will not be visiting the various outreach venues;
  • LCLC is suspending the Legal Literacy Volunteer program immediately to ensure the safety of all its Legal Literacy Volunteers;
  • The After Hours Drop-in Clinic has also been suspended for this reason.

LCLC will re-assess these changes on 1 May 2020. However, you are no doubt aware the situation is fluid and updates are happening almost daily, therefore LCLC will continue to review our response as required, and further changes to services may be implemented.

Lifeline Tasmania

At Lifeline Tasmania we are committed to being part of the mass cooperation in reducing the spread of COVID-19. With the increasing precautions that are being undertaken in response to COVID-19, we have been working tirelessly to find new ways to deliver our crucial services to the Tasmanian community.

As a result, the majority of the Lifeline Tasmania team are working remotely delivering innovative programs ensuring we are staying connected with our clients and the broader community.

The information and how we should respond to this pandemic changes daily. We will continue to review the operations of all our services to ensure we can meet the needs of the Tasmanian community.

Lifeline services throughout the COVID-19 crisis

We would like to reassure Tasmanians that the Lifeline telephone, text and webchat services will continue as normal throughout the COVID-19 crisis. If you are struggling, feeling alone or in crisis you can contact Lifeline’s crisis support line:

  • Phone: 13 11 14 (24 hours/7 days)
  • Text: 0477 13 11 14 (6pm-midnight AEDT, 7 nights)
  • Chat online: www.lifeline.org.au/crisis-chat  (7pm-midnight, 7 nights)
  • StandBy Support After Suicide: contactable via phone 24 hours/7 days on 0400 183 490 or email standbytasmania@lifelinetasmania.org.au
  • Suicide Bereavement Group: please email support@lifelinetasmania.org.au
  • Community Education and Training and OzHelp Tasmania: all scheduled training has been postponed until further notice. For more information, please email training@lifelinetasmania.org.au
  • Retail: in order to protect the health of both our volunteers and the community, we have commenced closing our Lifeline Shops throughout the state. To date, we have closed Ulverstone, East Devonport and Devonport, with the remaining shops closing within the next week. Across the state, our Lifeline Shops are operated by more than 200 passionate and committed volunteers. Sincere thanks to these generous individuals for their ongoing support and we look forward to welcoming them all back into our shops when it is safe to reopen.
  • Volunteering: please email volunteers@lifelinetasmania.org.au
  • Media and Communications: please phone Melita Griffin on 0418 557 544 or email melita.griffin@lifelinetasmania.org.au
  • For all general inquiries: phone (03) 6282 1500 or email info.south@lifelinetasmania.org.au

Loui's Van

Loui’s Van will continue to provide normal supplies, including soup, sandwiches, pastries, hot drinks, biscuits, blankets, beanies, hygiene packs.

  • Where: 212 Argyle Street, North Hobart, TAS, 7000 (Shop Roller Door)
  • When: 5pm-6pm (NB: will change to 6pm-7pm from Monday 6 April)
  • Days of Service: Monday to Thursday

To align with social distancing measures, this is a takeaway service and people are encouraged to grab supplies and disperse.

Mental Health Families and Friends Tasmania (MHFFTas)

In support of a safer virus free community Mental Health Families and Friends Tasmania has made the decision for all staff to work from home from 5pm, Thursday 19 March 2020.

Our physical office at 2 Terry Street will be closed. At this point the arrangement is for an indefinite period.

So we have postponed all public meetings, face to face contact and events across the state. We will continue with normal access via phone, email and online.

Our website includes a link to:

MHFFTas is committed to playing our part in reducing the risk of infection of COVID-19 within our stakeholder groups. We sincerely wish for all Tasmanians to stay safe and take care of each other in this challenging time.

We will keep you informed as the circumstances change and hopefully become more optimistic.

Palliative Care Tasmania

In light of the COVID-19 pandemic, all training offered by Palliative Care Tasmania will now be in the form of virtual online education sessions, with all face-to-face education for both health professionals and the community suspended until further notice.

These virtual education sessions sessions are free to attend and open to anyone with an interest in palliative care or the topics in question.Once you register, we will contact you with a link and additional resources to ensure you are well prepared for the session.

For more information or to register, please visit pallcaretas.org.au/events.

ParaQuad Association of Tasmania

  1. All sports and community programs have been cancelled, including Wheelchair Sports in Schools, Wheelchair Sports, K Sport and the BodySafe Education Program.
  2. The Tolosa Street office will be closed to the public until further notice, please call 6272 8816 for enquiries regarding Glenn Moore Unit bookings.
  3. The ParaQuad Tasmania Healthcare Supplies retail shop and warehouse will be closed to the public from Monday 16 March.
    Orders will still be received via the website and telephone and sent via courier. Our pick up service will be unavailable during the closure to limit staff exposure

For more information, please contact manager@paraquadtas.org.au.

Relationships Australia Tasmania (RA Tas)

Working to put people first — we’re in it together.

The safety of our clients, our staff and the community is our number one priority at Relationships Australia Tasmania (RA Tas).

We understand the impact COVID-19 is having on individuals, relationships, families and communities. We are taking steps to ensure we can continue to support you as we all navigate this new world together.

At RA Tas we know our services are essential for our clients. We want to ensure that we can continue delivering those services for the duration of the pandemic. So we have worked swiftly to change how we work. For the safety of our clients, staff and community, we are no longer delivering services face to face but have shifted to phone and video conference sessions. Right now, we are planning for our people to work from home if necessary — all to ensure we are there to support you when you need us. Our actions are based on the latest advice from the Australian Government, the Tasmanian Government and the Tasmanian Director of Public Health.

If you have an upcoming appointment you wish to discuss, or you’re in need of support, you can contact us on 1300 364 277 between 9:00am and 5:00pm or you can send an email enquiry to admin@reltas.com.au.

We will continue to keep you updated and share ideas on staying connected and emotionally well during this time of physical isolation.

Our management team is monitoring and responding to COVID-19 changes and developments daily.

We urge you all to take care of yourselves and your families.

We’ll be there for you in every way we can.

Rural Alive and Well Inc

Rural Alive and Well (RAW) is committed to providing individually tailored support to rural Tasmanians to improve their mental health and wellbeing. We would like to acknowledge the significant impact COVID-19 is having on communities and individuals across the country and the world. Our thoughts are with those who have been directly impacted by this crisis.

We are taking the advice of the Australian and State Governments on the appropriate steps to manage and keep our workforce and clients safe and physically healthy through this uncertain period. Social distancing will be undertaken by RAW effective immediately, our Reach Out Coordinators will continue to support our clients via phone, video conferencing and email. The office will remain open to provide continuity of service and RAW’s phone support is also available 24/7 (1300 HELPMATE).

Our referral process remains the same and new referrals are welcome. We are confident that RAW is well equipped to maintain the high level of practical support to those doing it tough in rural and remote areas across the state. RAW will continue to develop creative and innovative ways to deliver our programs, through consultation with our stakeholders, staff and other key players.

It is important to remember to take practical steps to prevent ill-health and maintain your own wellbeing, while still looking out for your mates and checking in on the elderly in your local communities. Picking up the phone or sending a message is an easy and safe way to provide support and minimise isolation and loneliness.

For more information, please contact adminassist@rawtas.com.au.

Sexual Assault Support Service (SASS)

SASS will continue to provide as many of our usual services as we can. However, as the health and wellbeing of our staff and clients is our priority as of Wednesday 25 March the SASS office will no longer be open for face-to-face appointments. We will be providing all of our usual services (enquiries, information and support, crisis services, Redress Support Services and counselling) over the phone. Our counsellors will be in touch with all current clients over the coming days to talk about what this might look like for them. We will also continue to accept referrals as per usual.

Our aim is to continue to deliver all our counselling, crisis and support services — whether these are delivered onsite or over the phone — with as little disruption as possible. Our services, will as always, be delivered with our usual high degree of professionalism, privacy and confidentiality.

While we are still providing face to face counselling and support on Monday 23 March and Tuesday 24 March. We ask that you do not come to our office if you are feeling unwell, have recently returned from interstate or overseas, had close contact with someone returning from overseas or who has COVID-19. If this is the case, please phone us to reschedule or arrange phone counselling.

If you have any questions at all please don’t hesitate to contact us on (03) 6231 0044 or admin@sass.org.au.

Women's Health Tasmania

To play our part in the increasing community precautions to stop the spread of COVID-19, Women’s Health Tasmania has temporarily stopped classes and the drop in service. This means that we can ‘help stop the spread’ while still offering phone and online services.

In the meantime we’ll film our instructors and share the films via facebook and email. Don’t lose touch with us, or get unfit because of one small virus!

We are also available by phone or online for any queries.

Please keep an eye on our social media – we are putting out public health messages in easily understood videos which might help people who are finding the written information confusing. They feature Jen, The Happy Health Worker, and answer important questions like “How Big Is 1.5m?”  Please share them.

As a team, we’ve been very inspired by the way people are stepping up for their communities and helping each other out. We’d particularly like to give a big shout out to Australia’s hardworking health professionals and to the good folk who work in Public Health Services (in the Department of Health). We’re grateful to you for what you’re doing for us all. These stories are the real stories of this time, not the stockpiling stories.

Together we’ll get through this.

Women's Legal Service Tasmania (WLST)

As we are experiencing a global pandemic with COVID-19, we at WLST are limiting our face to face service delivery. The evidence is that social distancing is the best way to slow the spread of the infection in the community. We have made the decision in the interests of public health, to suspend our face to face client appointments. There may be exceptional circumstances where we will consider the circumstances of a particular client and continue to provide a face to face service. A decision on a case by case basis must be approved by the Principal Solicitor. This position will be reviewed at the end of May 2020.

We are now only booking telephone appointments. We are also able to have email contact with clients, if it is unsafe for them to speak with us on the phone. Clients in this situation should email us on: admin@womenslegaltas.org.au. We will then allocate a lawyer to follow up directly with you. If clients are at immediate risk, the police should be called. We have also stopped our Community Legal Education and Outreach and Clinic activities until the end of May 2020, effective from  17 March 2020. Our attendance at court hearings, appearances and conciliations will go ahead as scheduled by the courts.

The COVID-19 situation will change rapidly as will our response. We will keep you all updated. For more information, please go to health.tas.gov.au.

Working It Out

Working It Out is Tasmania’s LGBTIQ+ support and education service. Our arrangements during the COVID-19 response period are as follows:

Our North Hobart office is closed and all staff are working from home. You can still get in touch by either calling our regular landline or use 0438 346 122 (the number to which our landline is being diverted), email info@workingitout.org.au or use Facebook Messenger to arrange appointments, get details for our virtual support groups, get information and resources or to speak to staff.

Our 1:1 support services will still operate for anyone across Tasmania, but not face-to-face. Phone or online options will be made available to you when you make an appointment.

Support groups will be offered via the online video meeting platform Zoom. You can use the link provided or phone in and chat just like you’re in the same room! We can also provide a link to a tutorial about how to use it if you’re feeling unsure. This format is a bonus for anyone previously unable to access a support group due to geographical location, so please get in touch if you’d like to join this new format.

All training/PL and other group events are postponed/cancelled. We are still happy to take enquiries, discuss training needs, provide advice, resources or information as needed, we just won’t be able schedule anything until we can assess where things are going.

If you have any questions about any of these arrangements or there’s anything we can do to further support you, your friends or family, your service users or your organisation, please send us an email, call our office or contact our CEO Lynn Jarvis on 0408 265 045.

The Salvation Army Bridge Program

During these very uncertain times we want to reassure the community that our staff are available for support. We want to do our part to flatten the curve so our support will look a little bit different over the next few weeks, the most significant change is our face to face contact will be replaced with telephone, Skype or email contact.

Preventing the spread of the virus and keeping staff and clients safe is our key priority. All non-residential clients will receive weekly phone contact and one on one sessions by phone. Phone appointments and interventions are still very effective and will provide high quality support and interventions. We will continue to run our daily groups in our residential facilities and will be recording these groups for all clients to access via our Facebook page or a private group.

We are still conducting intake and assessment interviews, by phone, and providing immediate supports and check-ins.

We are continuing to take clients who have been booked into or are already in detox. Any new admissions into our residential facility have been postponed until Monday 6 April when our processes will be reviewed. We will continue to risk assess and triage clients and ensure that the most appropriate treatment pathway is available.

Clients in our residential facilities remain in treatment, however, we are discouraging weekend leave, external appointments and visitors to reduce the risk.

As the situation is changing daily can we will continue to keep everyone updated regularly via our Facebook page or website at bridgetasmania.org.au.

Stay safe everyone.

Shelter Tasmania

Shelter Tas is committed to playing our part in reducing the risk of infection of COVID-19 across the community and for all our member services. As Tasmania’s peak body for housing and homelessness services, we will keep you informed as the circumstances change.

We are maintaining regular dialogue with our members and with decision-makers in State Government to ensure that housing and homelessness services are supported to manage and respond to the ongoing challenges posed by COVID-19.

In support of a safer virus free community, some Shelter Tas staff will be working from home from Monday 30 March 2020. Our physical office at the Trafalgar Centre in Hobart will be closed and meetings will be held via phone or video link. This arrangement is for an indefinite period.

We will continue to share information through our regular eNews, and we can be contacted by email and mobile phone as usual:

We sincerely wish for all Tasmanians to stay safe and take care of each other in this challenging time. Please follow the advice provided by the State Government to reduce the spread of this virus.

TasCAHRD

Client support in the TasPPL program is now being offered online and over the phone. Requests for training are still being taken and it will be delivered online.

For more information, please contact people@tasppl.org.au.

Tasmanian Council of Social Service (TasCOSS)

Due to the increasing precautions that are being undertaken in response to COVID-19, TasCOSS has made the decision for staff to commence working remotely from Monday 23 March 2020. The length of this arrangement is subject to advice from health authorities.

We will continue to function as normal with the exception of face-to-face contact. We are available by phone and online for:

  • Help desk support for TasCOSS Members
  • Advocacy on issues impacting the industry
  • Informed policy submissions and research
  • Training and workshop opportunities delivered online
  • TasCOSS Member communications and newsletter

TasCOSS is committed to helping to reduce the risk of infection or contagion for all stakeholders, staff, volunteers, committee members, partner organisations and clients, as well as to the general public. This will be done by adopting policies and procedures recommended or directed by public health and work safety authorities.

TasCOSS has made available on our website a number of trusted sources, resources and fact sheets on COVID-19.

All TasCOSS Members are encouraged to review their contingency plans to ensure minimal impacts to service delivery continuity and wherever possible, contribute to the recovery of individuals, communities and services. In addition, we strongly encourage you to familiarise yourself with the the process governments are taking to contain the virus, including practical things we all can do to help minimise transmission.

Visit the TasCOSS COVID-19 Preparation & Advice page for more information.

If you have any questions about COVID-19 preparedness or the response taken by TasCOSS, please contact us.

We will endeavour to keep you well informed as the situation evolves and thank you for your ongoing work to support Tasmanians at this time.

Volunteering Tasmania (VT)

In light of the current and changing situation regarding COVID-19, we wish to advise you of the steps we have taken to minimise the impact that the virus has on the health and wellbeing of our team, including our volunteers.

We are monitoring the information provided via the World Health Organisation, Australian Department of Health and the Tasmanian Department of Health – Public Health in regard to minimising the spread of the coronavirus and have strategies to implement as recommendations come to hand.

We are adjusting our practices in the following ways. Our team now has the option to:

  • Work from home where appropriate.
  • As a result, our office doors are closed until further notice, however we are still operating during normal business hours.
  • Our Referral Office have started conducting referral interviews over the phone and will not do interviews in person until further notice.
  • We have postponed all VT training events until further notice and will provide online delivery options where possible. We are also keeping our participants updated.
  • The community events we are involved with have been cancelled or postponed by organisers and we are working with our community partners to assist in other ways.
  • We have postponed indefinitely our Introduction to Volunteering Sessions and Network Meetings.
  • There is no work-related travel until further notice.
  • We are teleconferencing for external meetings to minimise attending large gatherings.
  • We are encouraging safe space between workers (1.5m)  both at work and in social environments.
  • We have a key focus on hygiene, hand washing and respiratory etiquette to minimise the spread of germs.
  • Adherence to protocols for our workers who have travelled overseas or been in contact with someone who have travelled.
  • Our team are encouraged to stay away from work if unwell and sending people home if they present to work unwell.

If you have any questions, please contact team@volunteeringtas.org.au.

Resources  for Volunteer Involving Organisations:

Resources  for Volunteers:

Wellways

Wellways are still open for business and currently have a free program for people with low intensity mental health needs (e.g. if you are at home with the children and just need to do something for yourself and your own mental health).

Wellways offer eight sessions and this can be delivered in 8×1 hour or 4×2 hour sessions via Zoom, Skype, WhatsApp or over the phone.

Go to wellways.org for more information and contact details for your area.

Youth Network of Tasmania (YNOT)

In response to COVID-19 and the need to take precautionary measures at this time the YNOT team will be working remotely effective from 20 March 2020.

We understand that social distancing is one of the most effective measures in helping to contain the spread of COVID-19, and as such we intend to minimise face to face contact for now.

All YNOT services will remain available via remote access including email, telephone or video conferencing however our office will be closed until further notice.

We are committed to supporting efforts to reduce the spread of COVID-19 in our communities and will follow the advice of both federal and state health authorities in relation to this matter.

We strongly urge our members and friends to familiarise yourself with the latest government advice to help minimise the risk of transmission.

Visit the Tasmanian Government Department of Health website for further information.

Thank you for your ongoing support of YNOT and young Tasmanians at this time.

For more information, please contact ceo@ynot.org.au.


COVID-19 Community Services Industry Noticeboard

  • This field is for validation purposes and should be left unchanged.