Making a difference - a report on outcomes-based contracts (February 2010)
DHHS is making all service agreements with community services outcomes focused. This Interim Report examines how an outcomes framework can work for both community organisations as well as government.
To download the report click here.
What’s culture got to do with it? The Role of Organisational Culture in the Recruitment and Retention of Staff in the Community Services Sector: Literature Review (August 2009)
This literature review explores the major issues relating to recruitment and retention of staff in the community services sector. In particular, it examines the connections between organisational culture and worker satisfaction and how this impacts on willingness to continue to work for an organisation
To download the report click here.